Refund Policy

Booking deposits and cancellations

A 40% deposit is required at the time of booking to secure your appointment. Treatment packages are paid in full. Please give at least 72 hours’ notice if you need to cancel or reschedule. If you cancel with less than 72 hours’ notice or do not attend your appointment, your 40% booking deposit is forfeited and is non-refundable, except where a refund is required by Australian Consumer Law.

Your consumer rights

Nothing in this policy excludes or limits your rights under Australian Consumer Law. If a service does not meet the consumer guarantees, you may be entitled to a remedy, including a refund where required by law. The appropriate remedy depends on the circumstances and the nature of the problem. Contact AAJE Studio if you have a concern about a treatment or payment.

Questions about refunds

For cancellation or refund enquiries, contact AAJE Studio on 0411 343 334 or email info@aajestudio.com.au. Please include your name, appointment date and booking reference, if available, so we can review your enquiry.